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  • Frequently asked questions about Durlet Apartments

    Everything you need to know to plan your stay at Durlet Apartments: our buildings, apartment facilities, services and booking conditions.

    Location and buildings

    Where are Durlet Apartments located?

    Our properties are in Poblenou, Barcelona, close to the beach and Rambla del Poblenou.

    We have three buildings: Durlet Beach, Durlet Rambla Mar and Durlet Suites. Check each building's location when choosing your apartment.

    What are the differences between the three buildings?

    Durlet Beach offers apartments close to Bogatell Beach and a rooftop swimming pool.

    Durlet Rambla Mar is on Rambla del Poblenou, close to restaurants, cafés and shops.

    Durlet Suites is designed for mid-term stays and has a rooftop swimming pool and terrace.

    How far are the apartments from the beach?

    Durlet Beach is approximately 200 metres from Bogatell Beach, while Durlet Suites is around 250 metres from the beach.

    From Durlet Rambla Mar, you can also walk to Bogatell and Mar Bella beaches.

    Does the area have good connections to the city centre?

    Yes. Poblenou has public transport connections to Barcelona city centre.

    You can combine sightseeing with time at the beach and local neighbourhood life. The 22@ district is also nearby.

    Are there restaurants and shops nearby?

    Yes. Around Rambla del Poblenou, you will find restaurants, cafés, outdoor terraces and local shops.

    You can enjoy eating out or prepare meals in your own apartment.

    Do you offer accommodation for longer stays?

    Yes. Durlet Suites offers mid-term rentals in Barcelona, with furnished and equipped apartments to help you maintain your daily routine.

    Contact us with your dates, the number of guests and your planned length of stay to check availability and conditions.

    Apartments and facilities

    What types of apartments can I book?

    We offer one-, two- and three-bedroom apartments, depending on the building. At Durlet Beach, you will find:

    • One bedroom: 1 bathroom.
    • Standard two bedrooms: 1 bathroom.
    • Superior two bedrooms: 2 bathrooms.
    • Three bedrooms: 2 bathrooms.

    Layouts and the number of bathrooms may vary in the other buildings. Check the details of your selected apartment type.

    How many guests can stay in each apartment?

    Capacity depends on the apartment type and the specific apartment chosen. Some apartments have a sofa bed.

    Enter the total number of guests when booking and check the maximum occupancy in the apartment details. The number of bedrooms alone does not determine the apartment's capacity.

    Can double beds be separated into single beds?

    Yes, double beds can be separated into single beds.

    Let us know your preferred arrangement when booking so we can take it into account.

    Do all apartments have sea views?

    No. To enjoy sea views, you must select an apartment type that specifically includes them, such as the one-bedroom apartment with sea views at Durlet Beach.

    The two- and three-bedroom apartments at Durlet Beach do not have sea views.

    Do the apartments have a kitchen?

    Yes, our apartments have a fully equipped kitchen so you can prepare your meals and plan your days independently.

    Check the facilities of your chosen apartment if you need a particular appliance or kitchen utensil.

    Is Wi-Fi free?

    Yes. Wi-Fi is free in all our apartments.

    Each apartment has its own login details for connecting during your stay.

    Is there air conditioning and heating?

    Yes, the apartments have air conditioning and heating.

    Do the apartments have a washer-dryer?

    Our apartment listings include a washer-dryer among their facilities.

    If this is essential for your stay, check your selected apartment's details when booking.

    Are bed linen and towels included?

    Yes, bed linen and towels are included in the apartment.

    Can I request a cot?

    Yes, cots are available on request, subject to availability.

    Request one before your arrival to confirm availability and the conditions of the service.

    Do the apartments have a private terrace?

    Some apartments at Durlet Suites have a private terrace.

    This feature is not included in every apartment. If you would like a terrace, check the apartment description before booking.

    Can I choose a floor or a specific apartment?

    You can let us know your preference when booking. We will do our best to accommodate it, although we cannot guarantee a specific floor or apartment for operational reasons.

    Apartments have different layouts and décor, even within the same category.

    Pools, parking and services

    Which buildings have a swimming pool?

    Durlet Beach and Durlet Suites have rooftop swimming pools.

    If a swimming pool is important for your stay, choose one of these buildings and check the relevant conditions of use.

    Is parking available and how much does it cost?

    We have parking in the building. The standard rate is €20 per night.

    When you book directly on our website, parking is free. Let us know you will be travelling by car when arranging your stay.

    Is cleaning included?

    Yes, final cleaning is included in your stay.

    If you would like additional cleaning, contact our team to check availability and prices.

    Do you offer airport transfers?

    Yes. We can help arrange your transfer from the airport to our office and vice versa. The quoted rates are:

    • Up to 4 people: €45.
    • 5–6 people: €52.

    Contact us before travelling to arrange your arrival and confirm the transfer details.

    Arrival and departure

    What time can I check in?

    Check-in is available from 3:00 pm. Standard check-in hours are 3:00 pm to 7:00 pm.

    Let us know your expected arrival time so we can arrange your welcome.

    Where do I check in?

    The address is Carrer del Perelló, 27B, 08005 Barcelona.

    Read the instructions in your booking confirmation before travelling to the property.

    Can I check in before 3:00 pm?

    Contact our team to check whether an earlier arrival is possible. Early check-in is not guaranteed.

    If the apartment is not ready yet, you can leave your luggage at reception.

    Can I arrive after 7:00 pm?

    Yes, arrivals outside standard hours are accepted, with the following supplements:

    • From 7:00 pm to midnight: €30.
    • After midnight: €50.

    Please let us know in advance so we can arrange your arrival.

    What time do I need to leave the apartment?

    Check-out must be completed by 11:00 am.

    If you need to leave later, contact our team in advance to check availability and conditions.

    Can I store my luggage before check-in or after check-out?

    Yes. We can store your luggage at reception free of charge until 7:00 pm, whether you arrive before check-in or have already checked out of the apartment.

    Bookings, payments and cancellations

    What are the benefits of booking on the official website?

    When you book directly on our website, you enjoy our best price guarantee and free parking.

    Enter your dates and the number of guests to check available apartments and rates.

    How do I know if my booking is confirmed?

    After completing your booking, you will receive a confirmation e-mail with your booking details and instructions.

    If you do not receive it, check your spam folder and contact us.

    Can I cancel free of charge?

    This depends on the rate you choose:

    • Standard rate: free cancellation up to 7 days before arrival.
    • Non-refundable rate: the amount is not refunded if you cancel.

    Check the conditions shown in your booking.

    When is my booking charged?

    With the non-refundable rate, the full amount is charged when the booking is confirmed.

    With the free-cancellation rate, payment is taken 7 days before arrival, in accordance with the published conditions.

    How can I manage my booking?

    Go to Manage your booking using your booking code and the last four digits of the telephone number provided when booking.

    If you need help or would like to enquire about a change, contact our team.

    Which payment methods are accepted?

    Bookings are paid by Visa or Mastercard credit card, in accordance with the conditions of your selected rate.

    Is a security deposit required?

    Yes, a refundable security deposit of €200 is required.

    Check your booking conditions for details of the deposit and its refund.

    Is the tourist tax included?

    No. The booking engine lists a tourist tax of €10.45 per person per night, which is not included in the booking price.

    Check your booking breakdown or contact our team to find out how it applies to your stay.

    House rules and contact

    Are pets allowed?

    No, pets are not allowed in the apartments.

    Are parties allowed?

    No, parties and celebrations that disturb other residents are not allowed.

    The apartments are in residential buildings, so it is important to respect the neighbours' rest.

    Are there quiet hours?

    Yes. Please take particular care to respect quiet hours between 10:00 pm and 9:00 am, avoiding noise in the apartment and communal areas.

    Can more people stay than those listed in the booking?

    You must provide the total number of guests and respect the apartment's maximum occupancy.

    If the number of guests changes, contact us before arrival.

    What documents do I need to provide?

    When booking, you will be asked for your contact and identification details, such as your national ID card or passport.

    Information about other guests may also be requested. Follow the instructions in your booking.

    How can I contact Durlet Apartments?

    You can contact our team with any questions before booking or during your stay:

    Telephone: +34 932 21 30 27

    E-mail:
    reservations@durletapartments.com

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